Report a bug

Do you think you found a bug?

Before you let us know, please make sure of the following;

  • I have the latest version of Advanced Views Lite or Advanced Views Pro installed.
  • I am able to recreate the problem consistently.
  • I have looked at the docs to see if it's not a feature.
If you're certain, after checking the above items then feel free to contact us. We'll try to fix it as soon as possible.

Minimum information

When reporting an issue, please provide the minimum information necessary for us to understand and address the problem effectively. Ensure that your description covers the following questions:
  1. 1.
    How can the issue be reproduced? (Step-by-step instructions)
  2. 2.
    What is the current behavior observed when following these steps?
  3. 3.
    What is the expected behavior instead?
For prompt and quality support, we highly recommend sending a debug dump to our support email. To generate this dump, follow these steps:
  1. 1.
    Visit the plugin settings.
  2. 2.
    Navigate to the 'General' tab
  3. 3.
    Enable the 'Development mode' and press the save button
  4. 4.
    Now reproduce the action that causes issues (so it'll be reflected in logs)
  5. 5.
    Then visit the plugin settings again
  6. 6.
    Navigate to the 'Debugging' tab.
  7. 7.
    Check the "Generate debug dump" checkbox located at the bottom.
  8. 8.
    Press the save button to download the report.
Please note that the debug dump does not contain any sensitive information. However, we advise against sharing it publicly, such as through a drive link in a support forum, as it contains environment details (e.g., active plugins) that may be of interest to hackers.