If you're experiencing issues paying for ACF Views Pro, please read through these common questions to help you troubleshoot.
No, please DO NOT attempt multiple times. If the payment failed once, it's likely to fail again, so you'd need to troubleshoot the issue. Multiple failed attempts could cause your Bank Card to get locked for security.
Our payment gateway supports all countries where MasterCard and Visa cards are issued (about 210 countries worldwide). So, if you've made online payments with your card before, you should have no issue paying for our plugin either.
- 1.Insufficient funds
- 2.Exceeded Internet Payment limit
- 3.Incorrect 2-factor authentication (2FA) code
Please check the 3 points above and make sure it's not the case for you.
2FA is a One-Time Pin sent from your Bank at the time of transaction.
Important! OTP is not your Card CVV code or your Card ATM Pin.
SMS Authentication method with One-Time PIN (OTP) from Bank. Your message may differ.
3DS Popup to authenticate payment via Banking App. Your message may differ and is dependent on your Bank.
Our receiving Bank account is in Ukraine, therefore your payment currency can be shown in USD or UAH (Ukrainian Hryvna) depending on your Bank.
If UAH is shown, then don't worry, it's an automatic currency conversion that minimizes unecessary transaction fees. The amount charged will always be equal to the USD amount of the chosen pricing tier.
When you've checked all the common issues above, but still unable to make payment.